Help & FAQ

1. Go to Settings > Backup & Restore in the app to check for a saved backup you can restore.
2. Make sure iCloud Drive is enabled: open your device's Settings > [Your Name] > iCloud > iCloud Drive and confirm Notepad is toggled on.
3. Check that your iCloud account has sufficient storage.
4. If you recently reinstalled the app, wait 10–15 minutes for notes to re-sync from iCloud.

Make sure you are signed into the same iCloud account on both devices. Then confirm iCloud Drive is enabled with Notepad toggled on (Settings > [Your Name] > iCloud > iCloud Drive). Notes should sync automatically within a few minutes.

If you have the Deleted Folder option enabled in Settings, deleted notes are kept there temporarily and can be recovered. You can also restore from a backup via Settings > Backup & Restore.

You can check by visiting our web viewer at oldnotepad.com/web. Select Sign in With Apple ID and log in using the same iCloud credentials you use on your iOS device. Once logged in, select Manual Refresh to see a list of all your notes stored in iCloud.

1. Open your device's Settings app.
2. Tap your name at the top, then go to iCloud > iCloud Drive.
3. Make sure Notepad is toggled on.

Notes will sync automatically across all Apple devices signed into the same iCloud account.

1. Confirm both devices are signed into the same iCloud account.
2. Check that iCloud Drive is enabled with Notepad toggled on (Settings > [Your Name] > iCloud > iCloud Drive) on both devices.
3. Make sure both devices are connected to the internet.
4. Verify your iCloud storage is not full.
5. If issues persist, try reinstalling the app and waiting 10–15 minutes for notes to sync.

Duplicate notes can occasionally occur due to iCloud sync. There is no automatic deduplication, so we recommend reviewing and manually deleting any duplicates.

Swipe left on the note in your notes list and tap Delete.

Swipe left on the folder name in the list and tap Delete. Any notes inside the folder will be moved out before the folder is deleted.

If the Deleted Folder option is enabled in Settings, deleted notes are kept there temporarily. Deleted folders can also be recovered via Settings, but this option must be enabled in advance. You can always restore from a backup via Settings > Backup & Restore.

Swipe left on the note and tap Move, then select the destination folder.

Yes. First, create a subfolder by going into an existing folder, tapping +, and choosing Add Subfolder. Then move notes into the subfolder using the swipe-left Move action.

Swipe left on the folder and tap Edit. You can change the folder name from there.

Swipe left on the folder and tap Edit, then choose a new color. You can also set the color when first creating a folder.

Go into an existing folder, tap +, and choose Add Subfolder.

No. Renaming a folder or changing its color does not move, change, or affect the notes inside it in any way.

Tap the + button to create a new note. The first line you type will become the note's title.

Tap + and choose Handwritten Note. Apple Pencil support is available in version 5.0.0 and later. To expand the canvas, use two fingers to scroll.

Tap + and choose New To-do List. You can check items off as you complete them.

A search bar is available at the top of your notes list. Type any keyword to find matching notes.

Swipe right on the note and choose Pin. Pinned notes always appear at the top of your list.

Tap the three dots menu, go to Sort By > Custom Order, then drag and drop items into the order you prefer.

The free plan includes unlimited regular notes, unlimited to-do lists, 1 folder, and 1 handwritten note. Ads are shown in the free version.

Premium unlocks additional folders, FaceID/TouchID lock, and an ad-free experience. It's available as a monthly, yearly, or one-time lifetime payment.

Go to Settings > Premium Upgrades > Restore Purchases in the app. Make sure you're signed into the same Apple ID used for the original purchase.

Open your device's Settings > [Your Name] > Subscriptions and select Notepad to manage or cancel. You will never lose access to your existing notes or folders by cancelling.

Refund requests are handled by Apple. Visit reportaproblem.apple.com and follow the steps to request a refund for your purchase.

Go to Settings > Backup & Restore in the app. This is a free feature available to all users. We recommend backing up regularly.

Go to Settings > Backup & Restore and select the backup you want to restore from.

Open the note, tap the three dots menu, and choose Share. This opens the share sheet where you can send the note to another app.

Open the note, tap the three dots menu, and choose Print.

Apple Pencil support requires version 5.0.0 or later. Make sure you're creating a handwritten note: tap + and choose Handwritten Note. Apple Pencil does not work in regular typed notes.

1. Go to Settings > Premium Upgrades > Restore Purchases.
2. Make sure you're signed into the same Apple ID used for the purchase.

Try closing and reopening the app. If you're using an Apple Pencil, note that pencil input only works in handwritten notes — use + > Handwritten Note to create one.

You can adjust the font size in your device's iOS Settings or in the app under Settings > Appearance > Font Size.

A Mac version is available on the App Store. There is currently no Android version, but we appreciate the interest.

FaceID/TouchID lock is a Premium feature. Once upgraded, go to the app's Settings to enable it.